Living in the time of Covid has created unanticipated challenges in healthcare. Contact-less services are a safeguard for patients that have only grown in demand. This demand isn’t going away any time soon.
How Covid has Impacted Patient Experience.
Many industries have shifted to remote work to prevent the spread of the Coronavirus pandemic (COVID-19). As direct, personal contact is increasingly being avoided, people have shifted their working behaviors to online channels. This shift occurred in the healthcare community as well.
Every dental office, hospital, and doctor's office has implemented contact-less services. This was a result of shelter-at-home orders. Patients still needed healthcare, and the need for virtual services was born.
With contactless service healthcare applications, patients can still receive healthcare without the risks personal visits generate. For many, this is widely appreciated.
Due to the pandemic, contactless services have gained a renewed significance as the preferred service type by an increasing number of customers. Even today as restrictions have been lifted, many people prefer contactless services for convenience and safety reasons. Telemedicine, which is naturally contactless and was widely used before COVID, has increased rapidly because it does not require direct communication between a patient and healthcare provider.
COVID-19 is expected to bring about a new normal in hybrid healthcare. The traditional face-to-face treatment may return, even if some services using contactless technology were employed during the pandemic.
But there is no doubt that as technology advances, innovative contactless healthcare services will become more common.
Will The Need For Contactless Services Go Away?
The short answer is no.
Now that current technology has proven the capability to provide virtual services, the demand is set.
Some people will always prefer contactless appointments, regardless of social distancing guidelines. The covid pandemic has opened the doors to more flexibility for patients and healthcare providers. Telemedicine visits mean scheduling and time constraint issues have new options for a solution. This leads to better patient experiences.
The focus of quality patient care delivery lies with consistency. Patients should be able to receive the same level of quality care via a camera, that they would in person. An important key to success with this is the use of platforms to make the check-in process of contactless services easier.
How to Streamline Check-in Processes
Navigating a different check-in process is just one challenge contactless services face in the beginning.
Technology errors can cause more frustration for the patient, who is already learning the new process of contactless care. The last things they need are complicated forms and logistical complications from new programs.
Using an automation assistant like PracticeSquire, a product sold and serviced by WC3, enables Contact-Less Self Check-in services which can streamline the registration, eligibility, and payment process for patients. Thus, adding more benefit to contactless services by making them more convenient than ever.
Not only just from a patient perspective, but platform assistants can also help healthcare providers. Software that can help facilitate the registration process adds to the sustainability factor. Doctor’s offices can go green by offering paperless solutions to the registration process. Which decreases the carbon footprint as well as offers a technological route for more social distancing.
Real-time insurance verification can decrease issues found on the eligibility level, even further enhancing patient care and experience. Nurses and medical assistants can then focus on providing healthcare, rather than focusing on the paperwork side of things.
Produced by Worldwide Computing Consulting Corporation (WC3). Reproduction in part or in whole without written consent is prohibited.
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